FAQs

About our tailor-made dress service

How can I make an appointment?

You can make an appointment in our atelier in several ways: using the form available on our website, by email, by phone or by WhatsApp. In all cases we will reply to confirm the availability of the selected date.

Do you make custom wedding dresses?

Our atelier offers a bespoke wedding dress service that will allow you to create the wedding dress you’ve always dreamed of from scratch. It is a highly personalized process in which all the details are decided with the participation of the bride. The result is the dress you’ve always wanted, perfectly tailored to you.

Do you make custom guest dresses?

Indeed, we offer the possibility of making custom-made guest and godmother dresses with the same care, affection and a high level of customization as our wedding dresses. Make an appointment in our atelier and discover a whole world of possibilities to make the dress you’ve always wanted.

Can the dresses in the collection be customized?

That’s right: both wedding dresses and party dresses from our collection can be customized. If you like a dress from the bridal or party collection, we can adapt the size and modify it perfectly to your liking. Likewise, we can customize our accessories if you wish.

How far in advance should I start my made-to-measure dress?

Making a custom dress is a complex and highly personalized process, so we ideally recommend starting at least half a year in advance of the event date.

How can I get a quote for my custom dress?

Each custom-made dress is unique, so in order to offer you a quote it is essential to request an appointment in our atelier in order to be able to evaluate each case individually and offer you an exact quote.

How long does it take to make a custom dress?

Each custom-made dress is a world and for this reason, we usually recommend starting it at least six months in advance. The process of creating such a personalized garment varies from case to case and tests are always planned with the client well in advance.

About our online shop, shipments and return policy

What is the manufacturing time of one of your dresses or accessories?

We are a small atelier, so our dresses and accessories are made to order. The estimated manufacturing time is 3 to 4 weeks, so we recommend placing orders well in advance. If you need your order sooner, do not hesitate to contact us so that we can help you.

Is it possible to pick up my order at your showroom?

Yes, in the shopping cart you have two delivery options: delivery by mail or collection at our showroom. Be sure to select this option and we will contact you once the order is complete to schedule a collection appointment.

How can I know what my size is?

We recommend that you check our table of measurements and that in case of doubt contact us. We will be happy to guide you in case of doubt and recommend one size or another depending on the specific model.

How much do shipments cost?

We have a shipping table with shipping costs by area. The additional costs derived from tariffs and customs fees must be paid in any case by the client.

When will I receive my order?

Shipping times in the peninsula are 2 to 3 working days depending on the territory. For other areas, we recommend that you check our shipping table. If you need an urgent delivery, do not hesitate to contact us so that we can offer you other faster shipping options.

Can returns be made?

We are a small atelier, so we produce our dresses and accessories to order. Therefore, it is not possible to make changes or returns on our items. If you are not satisfied with our products, we can offer you a voucher for the value of the returned item, which you can exchange for any of our products available on the web. In these cases, the customer must contact us and send the item back in the same conditions as it was shipped, properly packaged and with a shipping locator. Once we receive the item, we will issue a voucher for the value of the item that we will send to the customer by email.

How can I locate my shipment?

Once your order is shipped you will receive an email with the locator of the shipping company so you can check the status of the shipment at all times.