FAQs
About our custom dress service
You can make an appointment in our atelier in several ways: through the form available on our website, by email, by phone or by whatsapp. In all cases we will respond to confirm the availability of the selected date.
Our atelier offers a custom wedding dress service that will allow you to create from scratch the wedding dress you have always dreamed of. It is a highly personalized process in which all the details are decided with the participation of the bride. The result is the dress you have always wanted, perfectly tailored to you.
In fact, we offer the possibility of making custom-made guest and godmother dresses with the same care, affection and high level of customization as our wedding dresses. Make an appointment in our atelier and discover a whole world of possibilities to make the dress you have always wanted.
That’s right: you can customize both wedding dresses and party dresses from our collection. If you like a dress from the bridal or party collection, we can adapt the size and modify it to your liking perfectly. We can also customize our accessories if you wish.
Tailoring a dress is a complex and very personalized process, so ideally we recommend starting at least half a year in advance of the event date.
Each custom dress is different and therefore, we usually recommend to start at least six months in advance. The process of creating such a personalized garment varies from case to case and fittings are always planned with the client well in advance.
About web purchases, shipments and returns
We are a small atelier, so our dresses and accessories are made to order. The estimated manufacturing time is 3 to 4 weeks, so we recommend placing orders well in advance. If you need your order earlier, do not hesitate to contact us so we can help you.
Yes, in the shopping cart you have two delivery options: shipping by mail or pick up in our showroom. Be sure to select this option and we will contact you once the order is completed to schedule a pick up appointment.
We recommend that you check our size chart and contact us if you have any doubts. We will be happy to guide you in case of doubt and recommend one size or another depending on the specific model.
We have a shipping table with shipping costs per zone. Additional costs derived from customs duties and taxes must be paid in any case by the customer.
Shipping times for mainland Spain are 2 to 3 working days depending on the territory. For other areas, we recommend you to check our shipping table. If you need an urgent delivery do not hesitate to contact us so we can offer you other faster shipping options.
We are a small atelier, so we produce our dresses and accessories upon request. Therefore, it is not possible to make changes or returns on our items. If you are not satisfied with our products we can offer you a voucher for the value of the returned item, which you can exchange for any of our products available on the web. In these cases, the customer must contact us and send the item back in the same conditions as it was sent, properly packaged and with a shipping tracking number. Once we receive the item, we will issue a voucher for the value of the item that we will send to the customer by email.
Once your order is shipped you will receive an email with the shipping company’s tracking number so that you can check the status of your shipment at any time.